• To us, the safety and security of our passengers and clients is of paramount importance.
• To ensure that all public contact with Aira Holidays, from hearing about our work to travelling with us, is met with the highest standards.
• To provide clear and efficient lines of communications to all.
• To provide accurate information and promotional material about our work and to publicize and market our work to the widest possible audience.
• To be active in the promotion of customer feedback, listen and respond accordingly and monitor standards.
• To encourage customers and the local community to enjoy a closer relationship with Aira Holidays.
• To provide suitable and adequate staff training.
• To exceed customers’ expectations and encourage their return to Aira Holidays.
• To be an example of the arts for excellent customer care.
Up-to-date, Unbiased Information and Advice
The information about Dubai travel that we provide will be as up-to-date, accurate and objective as we can make it. Also, it will be completely honest. If something isn’t as good as it should be, we’ll tell you – we don’t want you to be disappointed. If you want very specific information, we’ll try to find it for you.
Close Contact and Quick Response
From the first time you contact Aira Holidays until your arrival to your destination, we’ll be on hand every day to provide information or respond to your queries.
Our standard practice is to immediately answer phones, and reply to e-mails within a day. If it’s a complicated matter, we’ll respond immediately to tell you how long it will take. Throughout your stay in Dubai, you’ll be able to contact our head office in the city from early to late, Saturday to Thursday.
We apply a standard margin to all our tours. The amount we add is calculated to cover our costs and generate a modest profit. This applies to the agreed itinerary only.
If you ask us to make hotel or flight bookings only, the prices we quote will always be competitive and fully inclusive of all taxes and service – no hidden ‘extras’. If you want to visit workshops or commercial outlets, there will be no obligation or pressure for you to buy anything – we don’t make deals to receive a commission.
If you wish to contact Aira Holidays regarding matters about the service the company provides you should, in the first instance, contact the relevant branch either by phone or email. Contact information for all branches is available on Aira’s website www.airaholidays.ae
Aira’s main office in Dubai is reachable on the telephone number is +971 564039555 and calls will be directed to the relevant person
Alternatively, please contact by e-mail at: firstname.lastname@example.org Or visit our main office in 1st Floor Shams Media Building, Media City Sharjah-515000 UAE
Should your experience with Aira Holidays meet or exceed your expectations, then please, let us know about it on our official website (www.airaholidays.ae), post on our social media profiles, and share your comments with others.
If your experience with us has not met your expectations, then please let us know. While we work hard to ensure that you are happy, we may occasionally fall short. If we do, then we ask that you let us know about it, and give us an opportunity to make it right. We hope you find this to be a fair approach.
Whilst we take great care to ensure that we provide all our services efficiently, courteously and to a high standard, we accept that complaints may be made. A complaint is a valid expression of dissatisfaction and however, it is made, by email, telephone or verbally, we will investigate it and use it as a means to improve our standards of service.
If at any time during your experience with us, you are not happy with the levels of service we provide you, please contact us immediately and we will try our best to resolve your complaint straight away so your experience is an enjoyable one.
You can register your complaint in person, by telephoning the company or by e-mail. All e-mailed complaints will be dealt with by our General Manager or the person they feel can best respond to your concerns. We will acknowledge all e-mailed complaints within 5 days of receiving the message, at which point your complaint will be investigated.
Any action is taken that will affect members of staff as a result of a customer complaint will be conveyed to all concerned before a response is given to the customer.
If you send us a request for information, an itinerary, or a booking, we’ll assume you’re willing to provide the personal information that we require to design and manage your holiday or tour.
When processing your booking, our staff will ask for your personal details, passport copy, personal photographs, e-mail address, and more documents depending on your request. Some of this information (your e-mail) may be used to keep you informed of forthcoming packages and special offers. If you do not wish your details to be used in any of these ways, please inform the staff when booking. If you book online through the website, you will be given the opportunity to opt into receiving information from us via e-mail. You may also specify that you do not wish to receive the e-mails.
This policy exists to achieve service excellence to Customers. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by the responsible team at Aira Holidays.Should any changes to this policy be necessary, they will be posted on this page.
We’re glad you chose Aira Holidays and we look forward to a long and mutually beneficial relationship.
Thank you for being our customer! The Aira Holidays Team
To us, the safety and security of our passengers and clients is of paramount importance!